Shipping & Returns

Everything you need to know about getting your jewellery from my studio to you.

  • Orders are typically dispatched within 2–5 business days.

    During collection launches or particularly busy periods, processing times may be slightly longer, but I’ll always do my best to get your order on its way as quickly as possible.

    Once your order has been dispatched, you’ll receive a confirmation email with your tracking details.

  • All Australian orders are shipped via Australia Post with tracking.

    Standard Shipping
    FREE
    3–8 business days

    Express Shipping
    AUD $8.95
    1–5 business days

    Delivery times are estimates and may vary depending on your location and Australia Post.

  • All New Zealand orders are shipped via Australia Post with tracking.

    Standard Shipping
    FREE
    3–8 business days

    Express Shipping
    AUD $12.95
    1–5 business days

    Delivery times are estimates and may vary depending on your location and Australia Post.

    Any customs duties, taxes or import fees are the responsibility of the buyer.

  • UK orders are shipped via Australia Post with tracking and signature on delivery.

    Standard UK Shipping
    AUD $25
    6 - 12 business days

    Delivery times are estimates and may vary depending on your location, Australia Post and customs. Once your order has been dispatched, it is in the care of the courier and delivery times are outside of my control.

    * UK orders may be subject to import duties, taxes and customs fees on arrival. These charges are the responsibility of the recipient and are not included in the shipping cost.

  • US orders are shipped via Australia Post with tracking and signature on delivery.

    Standard US Shipping
    AUD $30
    6 - 12 business days

    Delivery times are estimates and may vary depending on your location, Australia Post and customs. Once your order has been dispatched, it is in the care of the courier and delivery times are outside of my control.

    * US orders may be subject to import duties, taxes and customs fees on arrival. These charges are the responsibility of the recipient and are not included in the shipping cost.

  • Canadian orders are shipped via Australia Post with tracking and signature on delivery.

    Standard Canada Shipping
    AUD $30
    6 - 12 business days

    Delivery times are estimates and may vary depending on your location, Australia Post and customs. Once your order has been dispatched, it is in the care of the courier and delivery times are outside of my control.

    * Canadian orders may be subject to import duties, taxes and customs fees on arrival. These charges are the responsibility of the recipient and are not included in the shipping cost.

  • I’m currently expanding international shipping.

    If your country isn’t available at checkout, please get in touch via the Contact page or Instagram (@soft.claw.studio). I’ll do my best to arrange shipping where possible.

    Any customs duties, taxes or import fees are the responsibility of the buyer.

  • Once your order has been dispatched, you’ll receive a confirmation email with your tracking details.

    Once your parcel has been handed to the shipping carrier, delivery times are outside of my control. If your parcel appears delayed or has gone missing, please get in touch and I’ll do everything I can to help.

  • I hope you love your piece as much as I loved creating it.

    As every piece is handmade and carefully finished by hand, I don’t accept returns or exchanges for change of mind. Please choose carefully before placing your order.

    If your order arrives damaged, faulty or you’ve received the wrong item, please get in touch so I can help resolve the issue.

    Your rights under Australian Consumer Law are not affected by this policy.

  • As each piece is handmade to order or carefully finished by hand, I’m unable to offer returns or exchanges for change of mind, incorrect sizing or simply deciding the piece isn’t for you.

    Damage caused by improper care, accidental damage or normal wear and tear is also not considered a manufacturing fault.

    Please choose your size carefully before ordering. If you’re unsure, I’m always happy to help before you purchase.

  • If your order arrives damaged, faulty or you’ve received the wrong item, please get in touch as soon as possible with your order number and photographs of the issue.

    I’ll assess the issue and work with you to find an appropriate solution, which may include a replacement or refund where applicable.

    This policy does not affect your rights under Australian Consumer Law.